The goal of all freight and shipping businesses is to transport goods from point A to point B quickly, efficiently – and safely. The basic function of all warehousing and distribution is to protect cargo once delivered so it arrives at its eventual destination – whether hours, days or weeks later – in perfect condition.
Unfortunately, distressed loads and other cargo damage are a fact of life. There are two keys to preventing the phenomenon, however, and if applied can go a long way to avoiding any sort of future problems.
The first key is a thorough inspection of all cargo before it’s accepted into the warehouse. Schedules are tight and there’s always pressure to unload and store freight as quickly as possible, but ensuring that everything is in prim condition upon receipt is the only way your other handling procedures can kick in and ensure the freight remains in good condition.
If the load is found to be distressed upon receipt, you’ll have to document it thoroughly, and refuse to accept it unless your customer explicitly signs off on it and waives your liability.
When shipping out of your facility, it’s all on you: You have to be certain that everything is handled as minimally as possible to reduce any chance of introducing distress to the load, and that any extra steps required to safeguard the goods have been taken.
You get two chances to get it right – don’t miss them!