While you are deciding which logistics companies to work with, you will encounter differences between the many players in the market.
Those differences will be subtle at first, but they will come into play in the long run, and those differences will significantly impact the quality of services you receive. Here are some things you may notice with the company’s representative that may come into play in the long run:
- Frustration and impatience. If the representative gets frustrated and impatient and blames you when you ask questions at the first meeting, run, don’t walk away from him or her. When you have issues or concerns later on down the line, the company will blame you and not resolve them.
- Treating you like a number. Did you ever talk to someone who comes off as a robot? He or she can recite everything the company wants him or her to, but you don’t get the sense they actually care about your situation. When it comes time to resolving your situation, they may or may not do so satisfactorily. It’s much better to work with someone who cares about doing the right thing, not following policy.